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IMPORTANT NOTE: This case study is still being written.

SUMMARY

LemonAid is a mobile app that helps people in need find and discover food options in their local area.

CONTEXT

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Problem

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Research

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Analysis

PROCESS

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Ideation

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Vision

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Design

RESULTS

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Solution

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Takeaways

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Future

Problem

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Goals

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Behavior

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Frustrations

Research

Through phone interviews and face-to-face contextual inquiry conversations, we collected information from a soup kitchen, a shelter, a food bank and a university food service business.

Soup kitchen

Soup kitchen meal

Shelter meal menu

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Analysis

Affinity Grouping

Key Findings

People want a variety of food. Most of them care about what they eat. However, most teenagers don't care.
Over 50% people throw away more than half of the food they get from either soup kitchen or the shelter.
Food presentation matters, especially for kids. They will be happier eaters if the food looks good.
There is no space for individual (mostly homeless people) to store or cook food. It is also an issue for community services and organizations who receive food donations.
Homeless people are not able to pick up food from food pantry because that's too much to carry, and they have no place to store.
Food expires. How to provide food to the people in need in time before it goes bad is a big topic.

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Ideation

How Might We's

To transfer the problems into design opportunities, we asked several HMW questions to brainstorm solutions and transferred them into scenarios.

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How might we empower people to create their own healthy meals?

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How might we reduce the food waste at food bank, kitchen soup and food pantry?

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How might we provide secure food storage or place to prepare the meal people really want to eat?

We decided to create an app or website for homeless and low income people who need information to access food options nearby. We called it "LemonAid".

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