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IMPORTANT NOTE: This case study is still being written.
Summary
TABLE OF CONTENTS
CONTEXT
Problem
Research
Analysis
PROCESS
Ideation
Vision
Design
RESULTS
Solution
Takeaways
Future
‣
About CLIENT
Problem
Outcome
Deliverables
✅
Tools Used
🔨
Want To Know More about PROJECT?
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Box Office Ticket Platform (2 Column)![Box Office Ticket Platform (2 Column)](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/bb17676f-c4b4-49fa-b95c-701cf7bbaa8a/Point_of_Sale/w=1920,quality=90,fit=scale-down)
Box Office Ticket Platform (2 Column)
Web App
Live Event Tickets
#research#IXD#UI#dev#usability-testing
Responsive Web Ticket Platform (2 Column)![Responsive Web Ticket Platform (2 Column)](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/2501ce6b-e649-4ee3-82dc-907ff3e401fe/Responsive_WEB/w=1920,quality=90,fit=scale-down)
Responsive Web Ticket Platform (2 Column)
Web App
Live Event Tickets
#research#IXD#UI#devDraft
Mobile food-discovery app for those in need![Mobile food-discovery app for those in need](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/09c6dabe-3c6b-468b-8711-792ec65db165/LemonAid_App/w=1920,quality=90,fit=scale-down)
Mobile food-discovery app for those in need
Mobile App
Non-Profit, Community Services
#researchDraft
Responsive Web Ticket Platform![Responsive Web Ticket Platform](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/2eb0908a-c181-453e-a341-1a5c62eeceff/Responsive_WEB/w=1920,quality=90,fit=scale-down)
Responsive Web Ticket Platform
Web App
Live Event Tickets
#research#IXD#UI#devDraft
Backup: Fixed PDF Ticket Scanning Issue for University Events, 15% Accuracy ↑![Backup: Fixed PDF Ticket Scanning Issue for University Events, 15% Accuracy ↑](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/f23c4141-a7fb-4d11-8fe7-f4c6b9a59cf6/PDF_Tickets/w=1920,quality=90,fit=scale-down)
Backup: Fixed PDF Ticket Scanning Issue for University Events, 15% Accuracy ↑
PDF eTickets
Live Event Tickets
#research#IXD#UI
Box Office Ticket Platform![Box Office Ticket Platform](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/a45d8c39-4547-4174-9b6c-4186e884f657/Point_of_Sale/w=1920,quality=90,fit=scale-down)
Box Office Ticket Platform
Web App
Live Event Tickets
#research#IXD#UI#dev#usability-testing
New Case Study (2 Column)
New Case Study (2 Column)
![Password Protected](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F24be1854-7ccd-4245-9401-1cf82f1a7761%2F9fc148d4-e531-4ddb-8bc5-1d3f5073c1d8%2FLocked_Project_Phone.avif?id=e82c5a7c-89e0-43c3-b29a-43fb7eaa8b9b&table=block)
Password Protected
Citizen Engagement (2-Column)![Citizen Engagement (2-Column)](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/3ba70e76-4280-42e1-af96-af9e4c0f3c4f/Engage_-_Cover_Image-1/w=1920,quality=90,fit=scale-down)
Citizen Engagement (2-Column)
Web App
Draft#UI#IXD#usability-testingPassword Protected
New Case Study (2 Column)
New Case Study (2 Column)
AI-Powered Service Request Chatbot (2 Column)![AI-Powered Service Request Chatbot (2 Column)](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/90ba6a05-618f-4941-811d-209f6d38f6ae/Request_-_Cover_Image/w=1920,quality=90,fit=scale-down)
AI-Powered Service Request Chatbot (2 Column)
Chatbot
Draft#UI#IXD#usability-testingPassword Protected
Improved Task Flows for Avid Kindle eBook Readers![Improved Task Flows for Avid Kindle eBook Readers](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/19d85454-b72a-433b-96e6-ce4ef9a414fa/Kindle/w=1920,quality=90,fit=scale-down)
Improved Task Flows for Avid Kindle eBook Readers
Mobile App
eBooks
#research#IXD#UI#usability-testing
Fixed PDF Ticket Scanning Issue for University Events, 15% Accuracy ↑![Fixed PDF Ticket Scanning Issue for University Events, 15% Accuracy ↑](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/89bd8434-745d-4dea-acf6-99afd702475d/PDF_Tickets/w=1920,quality=90,fit=scale-down)
Fixed PDF Ticket Scanning Issue for University Events, 15% Accuracy ↑
PDF eTickets
Live Event Tickets
#research#IXD#UI
Call Center Location Input
Call Center Location Input
Web App
For Super Investigation
For Super Investigation
Citizen Notification Management
Citizen Notification Management
Dashboard
Dashboard
Web App
Call Center Answering Guidance
Call Center Answering Guidance
Web App
Nexus
Nexus
Design System
Lighthouse
Lighthouse
Design System
Scheduling
Scheduling
Web App
RMS
RMS
Web App
Engage 2.0
Engage 2.0
Web App
Admin Settings
Admin Settings
Web App
Team Admin Enhancements
Team Admin Enhancements
Web App
Digest
Digest
Email
Teams
Teams
Dispatch Assist
Dispatch Assist
Web App
Select Projects
Coming Soon
Increasing Task Completion![Increasing Task Completion](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F24be1854-7ccd-4245-9401-1cf82f1a7761%2F7200e2b1-eb25-4f95-ad7b-be3dcfbe2bd1%2FPhotos.avif?id=9ae36c48-a2ae-488a-bc30-6d9a5313b8f2&table=block)
Increasing Task Completion
![Increasing Task Completion](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F24be1854-7ccd-4245-9401-1cf82f1a7761%2F7200e2b1-eb25-4f95-ad7b-be3dcfbe2bd1%2FPhotos.avif?id=9ae36c48-a2ae-488a-bc30-6d9a5313b8f2&table=block)
Web App
Draft#UI#IXD#usability-testingPassword Protected
Multilingual City Notification Tool![Multilingual City Notification Tool](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/0bd129b2-8148-4a5e-a319-051ab00ee576/Translations_-_Cover_Image/w=1920,quality=90,fit=scale-down)
Multilingual City Notification Tool
Web App
#UI#IXDPassword ProtectedDraft
AI-Powered Citizen Chatbot, 90% Cost Reduction![AI-Powered Citizen Chatbot, 90% Cost Reduction](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/0d5652bc-b94d-44c7-89a8-d1fa6c7ee9f5/Input/w=1920,quality=90,fit=scale-down)
AI-Powered Citizen Chatbot, 90% Cost Reduction
Chatbot
Draft#UI#IXD#usability-testingPassword Protected
Colorblind Accessibility![Colorblind Accessibility](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F24be1854-7ccd-4245-9401-1cf82f1a7761%2F9da002e7-7069-4d26-9f4b-fa5585caf9c5%2FColorblindness.avif?id=aa32c2e5-469b-47f0-83d9-2d142e447cce&table=block)
Colorblind Accessibility
![Colorblind Accessibility](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F24be1854-7ccd-4245-9401-1cf82f1a7761%2F9da002e7-7069-4d26-9f4b-fa5585caf9c5%2FColorblindness.avif?id=aa32c2e5-469b-47f0-83d9-2d142e447cce&table=block)
Web App
Live Event Tickets
Coming Soon#research#IXD#UI#dev
Improved usability of ticket scanning app![Improved usability of ticket scanning app](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/b8b2becd-713a-474b-9c3e-97ce9cbfa58c/Ticket_Scanning_Mobile_App-squashed/w=1920,quality=90,fit=scale-down)
Improved usability of ticket scanning app
Mobile App
Live Event Tickets
Coming Soon#IXD#UI