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INPUTS – pulling in all different information sources

TRIAGE - Make sense of the information to determine what's being reported and discern criticality using core engine to determine routine vs critical, detect events, and eliminate duplicates.

DISPATCH - If deemed critical or an emergency, and a response is necessary, Expediate the response process and we typically we cut response times in half.

ANALYZE - gather data and information – communicate - internal and external stakeholders.  By capturing clear and precise data, we can make informed decisions and gain insight into operational efficiency and customer satisfaction.