More details and context can be provided in an interview.
Service Request Chatbot
AI chatbot to report problems to cities.
A new AI-powered chatbot product that can classify citizen service requests; ask contextual followup questions; and collect contact details, photos, and location information.
MY ROLE UI/UX Designer
TIMELINE 7 Months
TEAM Leo Vogel, 1 PM, 2 Engineers, 2 Data Scientists
DELIVERABLES Prototypes, Hi-Fi Mockups
GOAL Create a new conversational UI product for citizens to report service requests to their city through the government’s website.
OUTCOME Custom white-label AI ChatBot widget envisioned including 9 input types, onboarding, editing, contextual followup questions, and drafts.
The current industry standard method for citizens to report service requests on the web are long, complex web forms with many fields and a lot of complex decision making is required on behalf of the citizen.
Examples of service requests include: water shutoff request, pothole report, new stoplight request.
I made use of the company’s AI technology to create a new industry-first chatbot widget through which citizens can easily report in natural language a description of their service request.
The chatbot categorizes the reported problem; asks contextual followup questions to fill in any needed missing information; then collects contact details and, if relevant, location and photos of the problem.
Verification Method Selection
Demonstrates animations and transition from initial greeting screen to conversation.
Manual Category Picker
COMPANY NAME HERE